Welcome to Pahwa Enterprises (“we,” “our,” or “us”). We are committed to providing high-quality beauty, skincare, and body care products. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns Eligibility
You may request a return within 7 days of delivery. To be eligible for a return:
- The item must be unused and in its original condition.
- The product must be in its original packaging.
- A valid proof of purchase (invoice or order ID) is required.
2. Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Used or opened products
- Items damaged due to misuse
- Products without original packaging
3. Refund Process
Once your return request is approved and the product is received:
- We will inspect the item carefully.
- If approved, your refund will be processed to the original payment method.
- Refunds are typically processed within 5–10 business days.
4. Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or wrong product:
- Please contact us within 48 hours of delivery.
- Share clear images of the product and packaging.
- We will arrange a replacement or full refund at no additional cost.
6. Order Cancellation
- Orders can be canceled before they are shipped.
- Once shipped, cancellations are not possible, but you may request a return after delivery.
7. Late or Missing Refunds
If you haven’t received your refund yet:
- First, check your bank account again.
- Contact your bank or payment provider as processing times may vary.
- If the issue persists, contact us for assistance.
8. Contact Us
For any refund or return-related queries, please reach out to us:
Pahwa Enterprises
📧 info@pahwaenterprises.com
📍 Hansi, Haryana
📞 +91 93504 77708
Thank you for shopping with Pahwa Enterprises. Your satisfaction is our priority.